Showing posts with label Business to Business Market. Show all posts
Showing posts with label Business to Business Market. Show all posts

Wednesday, October 30, 2013

Blue Ocean Strategy @ Panasonic – Business To Business focus

Panasonic Corporation is adopting Blue Ocean Strategy wherein the company is shifting its total focus to Business to Business customers and the company is forced to take such drastic strategic move as it is facing tough completion form Korean players like Samsung, LG who are dominating the consumer durables industry. Not only Panasonic other Japanese players like Sony, Toshiba are all facing tough competition. Panasonic has been predominantly a B2B company where in B2B segment contributes 70% of revenues and 30% of its revenues contributed from consumer products. In the USA, 80% of sales come from B2B, while in Europe 40% of sales come from B2B and in India 15% sales come from B2B and 85% come from consumer sales selling kitchen appliances, air conditioners, hair dryers, dry cell batteries, switches (through its acquired subsidiary, Anchor Electricals) and televisions. Kazuhiro Tsuga came to India earlier in 2010 as head of Panasonic Automotive Systems, a B2B division that makes electronic parts for automobiles. Tsuga met Maruti and Tata Motors, though the initial contact is yet to bear fruit. "This business takes a long time to get going. In the coming years, we hope to have more B2B business in India," he says.

In future, Panasonic Corporation President, Kazuhiro Tsuga plans to move company away from traditional in-house manufacturing towards partnering with industries that range from automobiles and aviation to logistics, retail, housing and healthcare. The products will still be electronic for example the video screens that is now designed for fitting on airplane seats but they will be developed for and sold to original equipment manufacturers. "Future growth will in B2B. Our objective is now to provide a better life to consumers through their cars, their businesses, their home construction," says Tsuga. This is a classic Blue Ocean Strategy, where the company moves out of hyper-competitive waters to uncontested markets. But as Tsuga San says, "The Koreans are competitive in home electronic products like televisions, but not so in other areas like B2B products. In B2B also we have competition, but the business is different. It is more customized, rather than standardized." 

Panasonic is not doing well financially and its stock has eroded by 80% over the last four years which also touched a ten year low in November 2012, but recovered courtesy of Tsuga’s well laid out midterm management plan, which has the stated objective of raising operating profit from ¥ 140 billion in the current year to ¥250 billion next year and ¥350 billion in 2014. How does he expect to achieve that? "By eliminating unprofitable businesses like televisions, semi-conductors and mobile phones," he says. Panasonic Blue Ocean Strategy focus is on creating uncontested B2B electronics market space where it is trying to bring standardized products to market which can easily aligned and installed with other products and create value both for customers and clients. Blue Ocean Strategy is being adopted to keep the iconic brand alive and survive in the market. The company is accredited with innovating products in the past and through innovation only the company can revive its fortunes and survive in the long term. This also proves the fact that often companies facing crises will look at Blue Ocean Strategy for survival, which is also high risk strategy.

One such product it launched recently is "Front Info Display CY-DF100D" head-up display, can be linked to Panasonic's "Strada CN-R500" and "CN-R300" series of car navigation systems. The system provides drivers with information such as information about where to turn right/left during route guidance, information about a bifurcation at an interchange, etc just by slightly turning the eyes, improving driving safety. The CY-DF100D continues route guidance even when a passenger is operating the system for playing music, the radio, etc and the screen is not displaying a map. Moreover, the brightness of the HUD can be automatically adjusted with an illuminance sensor. The CY-DF100D consists of (1) the "Projection Unit," which projects an image, (2) "Combiner Unit," which reflects an image, and (3) "Multi Expand Unit," which is used for connection with a car navigation system. The Projection Unit and Combiner Unit are installed on the dashboard on the driver's side.  As of Aug 29, 2013, the CY-DF100D can be installed in Toyota Motor Corp's "Alphard," "Vellfire," "Prius α," "Isis," "Porte," "Sienta," "Spade," Nissan Motor Co Ltd's "Moco," Honda Motor Co Ltd's "Fit hybrid" and Daihatsu Motor Co Ltd's "Move Conte." 

Saturday, October 26, 2013

Blue Ocean Strategy @ Salesforce.com – SMB, Mid-Market, B2B Marketing Focus & AppExchange

Salesforce.com has adopted the Blue Ocean Strategy since its inception and the company has been hugely successfully because of this strategy. Mark Benioff, former Oracle executive developed and hosted on-demand customer relationship management (CRM) solution called Salesforce.com in 1999. He is credited with pioneering the concept of delivering sales, marketing, and customer service applications, via a simple web site when the competitors of the company were offering the same solutions via client software on user desktops and traditional enterprise software technology. Competitors like Oracle, SAP, Microsoft, etc. that dominated the enterprise software market, locked in almost all the large companies in the world with their products and services offerings and it forced Saleforce.com to innovate a new way of offering so that it can enter the market and survive and the best way was to not only on demand web based solution with a 30 day initial free trial before buying but also the company focused on small and medium businesses (SMB) and mid-market customers which generated billions of dollars in revenues. SMBs and Mid-Market customers preferred the company’s solutions as they need not invest on ant hardware like servers or PCs and other software which is reduced their costs big time. Salesforce.com success mantra has been their ability to generate immediate benefits to companies of all sizes at reduced risks and costs, fixed low cost per user per month inclusive pricing model, less complicated and easy to use product focusing on contact management and Salesforce automation, reduced deployment and administration costs and single deployment with upgrades done regularly online automatically. Company also tasted success with large enterprise customers too over period of time and has become a market leader in the CRM market.


Another innovation that Saleforce.com adopted was its Business to Business marketing strategy where the company used simple and fast online configuration and WebEx demonstrations to present to new clients rather than complicated proof of concepts in terms of case studies, documents and other promotional materials to show utility of their product offerings, also used telesales through WebEx and word of mouth rather than employ costly direct sales force which drastically reduced the sales cycle for the company to 23 days where as its competitors had more than 90 days sales cycle. Since the company used direct web delivered model it not only reduced the deployment time for the customers but also enabled the company to offer low pricing to their customers. In September 2005, Salesforce.com added a new service called AppExchange offering which a web-based portal is giving companies access to a range of applications for on-demand use, ranging from financial and administrative applications, to applications focused on specific industries. Company adopted this model which is similar to Amazon.com retailing model, that allows Salesforce.com customers see a range of competing products and can read reviews from other users, as well as check how other user’s rate additional products that extend the core functionality of Salesforce.com. This model is necessitated as the company started targeting the large enterprise customers who needed complimentary products and services that aligned best with their existing technologies. With such innovative Blue Ocean Strategy, Salesforce.com has been able to build brand equity and loyal customer following that earned billions of dollars in revenues for the company.